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A World Class Executive Search and Recruiting Firm

The Colonial Group Job Search
Job Information
 Aftermarket Service Manager New! Category: General Manufacturing Job Number: 8901
Description
  • Managing daily operations of the North America service business
  • Continuous improvement activities
  • Meet monthly/quarterly business financial goals
  • Develop, monitor, and improve service KPIs
  • Identifying and executing on growth opportunities for the global parts business
  • Develop strategy/actions and drive to completion
  • Oversee customer account development and management
  • Improve customer satisfaction
  • Identifying and executing on growth opportunities for the North America service business

 

  • Develop strategy/actions and drive to completion
  • Oversee customer account development and management
  • Develop and implement 3rd-party service center improvement plan, inclusive of upgrading service providers, developing training/certification curriculum, and delivering improved customer experience.
  • Coaching and mentoring of the service team

 

Qualifications
  • Bachelor's Degree Required; Engineering preferred; Business, Marketing, or Communications also accepted with related technical experience
  • Minimum 10 years of combined experience with industrial products in roles of technical support/service, product management, or parts/service sales required; Minimum 5 years of experience in managing people required
Posted 11/29/2017 08:59:12