81021– Inside Sales Representative

The Inside Sales Representative is to service and maintain a relationship with customers and assure product is shipped as ordered in timeframe acknowledged.

Responsibilities:

• Assist Regional Sales Manager by communicating and/or providing customer forecast, special customer needs, order information, pricing, delivery, status, claims and market information
• Use company’s automated sales system to manage accounts
• Plan and maintain inventory programs through interaction with customers and internal scheduling
• Conduct sales calls in conjunction with Regional Sales Manager
• Accurately enter orders in electronic order entry system
• Field sales inquiries from customers
• Promptly prepare & submit price quotations to customers
• Assist in gathering information & entering claims in electronic system
• Enter all pricing exceptions & contractual pieces of business in electronic system for approval
• Report order status to customers, and when necessary, expedite orders accordingly
• Gather market information
• Investigate and request approval for price discrepancies
• Effectively communicate all price changes and surcharges to customers
• Obtain & disseminate customer feedback to the appropriate personnel
• Proactively anticipate customer’s needs and resolve customer issues
• Maintain ongoing dialogue with various internal departments (i.e., shipping, credit, purchasing, scheduling and quality)
• Prepare and submit weekly highlight reports
• Maintain current customer profiles
• Competencies and Experience:

Required:

• Four (4) years of sales / customer service experience
• Excellent written and verbal communication skills
• Proficiency working with MS Word, PowerPoint, Excel and Outlook
• Ability to multi-task with shifting priorities
• Strong organizational skills
• High standards of accuracy and attention to detail
• Ability to develop and maintain strong professional interpersonal relationships with customers and peers

Preferred:

• Manufacturing / steel sales experience
• Education

Required:

• Associates degree

Preferred:

• Bachelor’s degree in Business, Sales, Marketing, or related field